With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. The only downside is a lot of training without pay. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. This was a tight category! 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Some clients also pay commissions. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Liveops exists to improve people's lives, and . If you have not created a ticket yet then you would need to register or create a new ticket to begin. Username or Email Password. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Apr 04, 22 (Updated: Sep 19, 22) Heres a direct link to where you can sign up. Across the country. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. A single portal that simplifies access and boosts productivity, Improved security posture with strong authentication and simplified user access, Reduced maintenance and infrastructure costs with cloud-based solutions, Efficient, fast onboarding of new employees, Facilitates communication and collaboration throughout the global workforce. Support. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. The integrations looked complex. Copyright 2023 Okta.
Virtual Call Center Services - Resources - Page 2 of 24 - Liveops Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Its why weve led the industry in virtual flex agent services for more than 20 years. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Browse case studies, customer service tips and other helpful resources for enterprises. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. I still love it., I strongly recommend not working for this company. Forgot your password? Money is amazing, but like every job there are flaws. Come on board! Your customers deserve the best at every touchpoint. Submit ticket. See Capabilities for more details. Build a thriving work-at-home business providing remote customer service for top brands. To have an identity management solution that wasn't cloud-based really wouldn't work for us. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Liveops | Okta . But, the site does not guarantee that youll take calls during those hours. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Click herefor technical info. To find out more, read our Privacy Policy and Cookie Policy. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. It changed what we focus on as IT, he says. Get started on your new home business Flexibility.
10 Things I Wish I Knew Before Becoming A Liveops Agent Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Username or Email Password. Since you are self-employed, you are in control of your profits and losses. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. Across the web. Login. Customers sometimes need to speak with a live agent. Our developer community is here for you. Enjoy the freedom and flexibility of being your own boss.
Liveops Nation - Virtual contact center Community Improving Peoples Lives. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Openforce simplifies your contractor management processes by providing a single platform solution. Work from home. Want to become a Liveops agent?
contact center Opportunities - Work From Home - Join Liveops They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Improving Peoples Lives. https://join.liveops.com/work-from-home-call-center-jobs/ Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Read more. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster.
Virtual Call Center Services - Resources - Liveops Keith Myers, SVP Business Technology, Live Nation. But we were just relentless, and in one year we moved all of our workloads to the cloud. Mobile first. This is critical, says Huckabay. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Director of Customer Care, healthcare organization. Get Directions This means you can choose when, where, and how often to work! Were now out of the back room and working with the business to add direct value, Huckabay says. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Learn more about how Liveops virtual contact center solutions can scale your business. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job.
Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Keep in mind, the more you service, the higher your earning potential! about the agent experience and application. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Or, if, No college? We've been partnering with Liveops since 2010 for all our inbound needs. Notably, competitor WorkingSolutions operates with similar terms, but appears to have more clients and fewer unpaid minutes. Once the Openforceplatform was in place, a major pressure point was released. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Developer Center. Facilitating collaboration and communication with the best available solutions was another key goal. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Knowledge Base. TMCF is the nation's largest organization exclusively representing the Black College Community. Join Liveops Nation and experience the freedom and autonomy of being self-employed! When someone leaves, they're deactivated. Login to track your existing support requests. Pros. Keep contractors happy with accurate payments on time, every time. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Although I would work four hours a day I would be in training or zoom classes for another two to three hours.
Agents' Choice: Best Headset, Phone and Antivirus Software - Liveops Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Sign in. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Conducting inbound/outbound customer service calls. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+
Remote Work-From-Home Call Center Agents - Join Liveops When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Ditch the paperwork and endless manual tasks. If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. As a lot of people in the company say: it just works. Sell top insurance coverage to warm leads (license required). You are paid the the talk/email minute when working so your pay for each day will vary. Want to give someone something unique this holiday season? For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Before you apply to become a Liveops Agent, here are 10 things you NEED to know.
Virtual Healthcare Call Center Services - Liveops LiveOps On-Demand Contact Center | Okta OR Look in your activation email. No problem. The cons are being able to work in your own home. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Submit an application for an available virtual contact center opportunity. Status. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Liveops offers work from home in customer service and sales. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online.
Liveops Agent Portal And Liveops Nation Com Remote work is undeniably popular and LiveOps offers that. Existing Duo Security enrollments. Qualify and onboard contractors in record time. Gift Matching On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. To find out more, read our Privacy Policy and Cookie Policy. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Yes! As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Health, Dental & Vision. Find Out How & Apply . To accept cookies continue browsing as normal. About Liveops Employee benefits & perks. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. We cant do this. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. We couldnt have done it without Openforce. Submit ticket. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Join the revolution of the modern contact center! Help patients get the most out of treatment plans. I don't mind the extra training if they had compensation for it. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Scottsdale, AZ 85257. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
Contact Us | Liveops GM Regional Customer Care Operations, major utility. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Support staff employees are great and work hard to keep us busy and motivated. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive.
Earning potential. You can make money teaching it online. Still have questions? It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. And, no calls equals no pay. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Liveops Okta. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Freedom. Independent Contractor
Okta Flexibility. Unlimited Flex Vacation New Parent Leave Protection. Learn about Liveops Enterprise Solutions Click Here . As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Group Linking Link Okta groups to existing groups in the application. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Single Sign On. Companies across a variety of industries trust Liveops to provide virtual contact center services.
Duo Security for MFA | Okta Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Not everyone will be as precious with your business as you are. Password Remember me Or, sign in using: *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Its a huge, huge advantage for us, says Myers. Quickly assessing customer needs and providing sound solutions. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Copyright 2023 Liveops, Inc. All rights reserved. Its a good company depending on the project you are on. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Want to become an Independent Liveops Agent. Connect contractors to affordable commercial insurances. Login here. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. FLEXIBILITY AT SCALE. With Okta we're able to quickly deploy tools to new employees. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Flexibility. Scottsdale (headquarters) 1365 N. Scottsdale Rd. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Earning potential. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. If there are system issues, you will not get paid. You dont have to do anything else.. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. No matter what industry, use case, or level of support you need, weve got you covered. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Apply now and a member of our team will work quickly to review .
Apply to Liveops (Fountain) But what good is making your own schedule if you cant get a schedule? Still have questions? Support. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Autonomy. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers.
Why Liveops - Virtual Call Center Solutions Unfortunately they dont pay a minimum per hour like other companies. Documenting details of calls and customer interactions. Remember me. By Veronicas pandemic story is unfortunately all too common.
Forgot Password - LiveOps Inc. IT Support Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Well learn about your business and help guide the best solutions based on your needs. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Everyone else we spoke to claimed they were cloud-based but they weren't. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell?
2 Ways to Quickly Find Your Company's Okta Sign In Page Liveops Nation Login.
Login Suite 390. We use cookies to improve your experience on our website. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. First, check out our frequently asked questions about the agent experience and application process. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Enjoy the freedom of being your own boss. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Client opportunities may have additional requirements, including expanded client-specific certification. Or you do, but sit & sit with few to no calls? After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Thats up to you. which is why weve been helping companies like yours for over 20 years. Users verify their identity by . Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Work confidently with real-time chat support, tech support, business tools and professional development workshops.