does stubhub refund cancelled events

Have already received refund from credit card. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Powered and implemented by FactSet. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Customers can choose to keep their credits if they like. Customer service all the way to your seat, 2000-2022 StubHub. Please enter valid email address to continue. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Were committed to guiding you towards the resources you need to answer questions about your event. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Through it all, Marketplace is here for you. All rights reserved. All Rights Reserved. Event Cancellation Protection . Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved All Rights Reserved. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Got our money back last week. Suite 1800 Financial Center The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). But another major sticking point in all of this is event postponements, an entirely separate category of cases. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Customers can choose to keep their credits if they like. Paul Sawers / VentureBeat . "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. For most sold out events, Stubhub is a great and easy way to get tickets. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. StubHub agrees to refund payments for canceled events Unless you want a refund. Reply from StubHub UK. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Seamlessly, a full refund will be reimbursed to your account. StubHub to refund canceled events after pandemic complaints - USA TODAY The credits are valid through the end of 2022. Its not acceptable, he said, explaining what to write. We'll email you when an event is canceled. Ticket buyers and sellers say StubHub owes them after widespread event 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. Full buyer Terms & Conditions here. Looking for a ticket refund? StubHub reaches agreement to repay If an event is rescheduled or postponed, your ticket will be good for the new date. The answer is yes, StubHub is legal. Save my name, email, and website in this browser for the next time I comment. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews c/o National Registered Agents, Inc. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub and several more of these. Buyer Guarantee | SeatGeek You can also follow WPXI on Facebook and Twitter. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). What happens when an event is canceled? : StubHub Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . More: Stay up to date on all of MLives coronavirus coverage. The reason I bought tickets on StubHub was the guarantee. CORONAVIRUS:NY Health Dept. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. StubHub to refund canceled events after pandemic complaints StubHub to refund canceled events after pandemic complaints - KHOU Prefer a cash refund instead? As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. Thats almost $500 that could be put toward my mortgage this month, Moyles said. It depends on where they got those tickets. * 21+ (19+ CA-ONT) (18+ NH/WY). Concert "postponed", stub hub wouldn't refund, dispute - reddit Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Kimmel says its not as hard as you might think. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. 199 Fremont Street, 4th Floor 8 Feb 2023. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. After a canceled event, StubHub charges the seller for the amount collected. StubHub's return policy is called the "FanProtect Guarantee". Live events: StubHub will offer refunds for canceled events after [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. 2023 CBS Broadcasting Inc. All Rights Reserved. Those will be paid out by the end of May. Ticketmaster, StubHub, TickPick Refund Policies | TickPick How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. 2020 CBS Broadcasting Inc. All Rights Reserved. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. StubHub notes it was the first to offer the 120% credit for canceled purchases. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. And new figures show more than half of ticket holders still haven't gotten their money back. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. How to Request a Stubhub Refund [98% Success] - DoNotPay [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Always cover coughs or sneezes with a tissue or sleeve. He also eventually received his payment on the night of April 3. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. StubHub: Event Tickets on the App Store EIN: 41-0953924. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. No problem. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. The firm does it on contingency, so you dont pay a fee. pic.twitter.com/onFRrGVh6S. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. 5. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Jackson, MS 39216 Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. For big sporting events, when is a sellout a sellout? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Set your price or use our recommended price and tap List tickets. Attn: Litigation Department Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Yes Avoid touching your eyes, nose and mouth with unwashed hands. At regular volume, we can afford to take that risk. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. In the past, cancellation prompted a full refund from the online ticket broker. Some have received refunds, StubHub said, "in jurisdictions where they are required. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New If you don't, we may cancel orders and charge you as provided in our User Agreement. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. All rights reserved. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. StubHub Returns and Refund Policies The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. McMillan has had a StubHub account since 2017. Tel: 205.795.6588 Tel: 601.427.4050 Whenever that might be. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Irvine, CA 92606. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Unless you want a refund). SBNation.com. We rely on your financial support to keep making that possible. Unless you want a refund)." SBNation.com. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Suite 204 Fax: 205.328.7234, 603 Duling Avenue Just three weeks later, the company issued an update on their coronavirus policy. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." First published on August 20, 2020 / 6:06 PM. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. In. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. r/stubhub - This is how I got my money back from StubHub. I would [1]You already know that. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. How Do I Get Stubhub to Refund a Charge? - GetHuman Terms at draftkings.com/sportsbook. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. StubHub is based in San Francisco. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. StubHub Settles For More Than $9.5 Million With Customers Denied Cash 2875 Michelle Dr., Ste. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Fax: 601.707.7913, 1 Timber Way StubHub to Refund Over 75k Customers for Events Canceled During the If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Unfortunately, as our complaint alleges, StubHub is breaching its . How to Get a Refund from StubHub - Christian Small Its important to know your consumer rights when you ask for a refund. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. Birmingham, Alabama 35203 The credits are valid through the end of 2022. News provided by The Associated Press. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Will 2021 Become StubHub's Nightmare Year? - forbes.com Ja Morants allegations of aggression off the court, explained. How do I know if my event was impacted or where can I see the event status? In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com Thats everything that we can tell you about StubHubs returns and refunds policy! Third-Party Ticket Purchasing: Do's And Don'ts | EDM Identity What happens to Stubhub tickets if it's a rain out? Buyers turn to credit card disputes to recoup cash. Sucker punch in OVC tournament leads to 3 ejections. StubHub is here for you. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable.

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