6. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Select. Keep pressing and holding for up to 10 seconds (until the device turns off). As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. OMG! Disable hardware acceleration of the display adapter on the computer Interesting, I havent seen this behavior. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) "Exchange crashes on install" can you use kerio? However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. Therefore, ANY response mentioning a product other than Splashtop is 100% irrelevant. This section will deal with issues like Splashtop dual monitor not working and Splashtop not working when the monitor is turned off, because users cant connect to a remote computer if its not active. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . I was about to start digging into Citrix settings. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. If you click to open the toolbar, there will be a number of options available to you. Whoopee! Do the cursor settings go back to the original settings? Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Get started with Splashtop for free with our free trial below to get unlimited remote access to your Windows and Mac computers from your iOS (or practically any other) device! After LastPass's breaches, my boss is looking into trying an on-prem password manager. The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). It's 100% irrelevant to getting the Exchange issue fixed.Now, please excuse me, but my knickers just came out of the wash and I need to go iron them.Gregg, "BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.". Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue.
Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. I can feel the pain you were in and really glad I was able to help you fix it! I decided to let MS install the 22H2 build. If the problem were to persist and you needed something to help you i said "can't you use VNC?" With Splashtop Business Access, you can remotely access your Windows and Mac computers from an unlimited number of Windows, Mac, iOS, Android, and Chromebook devices. Check through the settings and adjust any you want to change. response? So, "Actually it would allow you to work out whether you have an exchange error or a network error" is also USELESS, and "Using kerio is a useful suggestion" is wrong,because I already know in that scenario that it is a "specific" Exchange server issue. "Cant you just use VNC or something similar?" For example, you can set the right click to be the home button. was IRRELEVANT to this specific issue. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Deselect Auto-hide the taskbar. Thanks again for helping to uncover the corner case win7 issue with terminal switching. The standard pointer remains visible regardless. A quality remote desktop app can be a device changer for the iPad, and there are so many to choose from in the App Store. Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. and was challenged. With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. It's 100% irrelevant to getting the Exchange issue fixed.". Many other remote control solutions do not have this security feature. (Idk why) Copyright 2023 Electronic Team, Inc., its affiliates and licensors, 1800 Diagonal Road, Ste 600, Alexandria, VA 22314, USA +12023358465 , Electronic Team uses cookies to personalize your experience on our website. is a KNOWN ISSUE?Gregg. Have you installed the latest streamer and application? (Mine shows disabled if I use the function key to disable it- surprise..:)) Now hopefully you understand why i said "can you use VNC?". It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Microsoft MVP: Office Dev In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. Your daily dose of tech news, in brief. Using a Mouse While Remote Accessing a Computer From an iPad with Splashtop. mouse click not working on desktop but works on task bar and elsewhere. See all Splashtop remote access and remote support solutions. The Current Sessions list shows you currently running sessions under your account. Sorry JR Im still on my learners plates when it comes to Mac . Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. Geez, you may as well have recommended trying to open Excel without issue. Cookie Notice Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Automatically blank the remote screen when connected. Thanks! Thank you. This is the contextual mouse cursor. Use the Invite Technicians button to invite additional technicians to your account. If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. On your iPad, click " Trust " when " Trust this computer " pops up. So glad I googled this and found your answer, its been so annoying! Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? When you begin the session, the remote computer screen will open in a window on your computer. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. Any quicker keyboard shortcuts? still the cursor is not visible on the remote computer which i have remoted in to, please help. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. I even got suggested to get a new mouse. Do you see that ITALICIZED word "specific" right before "Exchange server" in the scenario? Sound Choice to output sound over the remote connection only, on this computer only or both. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. I have a system with me which has dual boot os installed. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. thanks for leaving the comment. Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. Splashtop wired xdisplay not working is a very common issue for Android OS users. And for this you can use Flexihub software. Your mouse should now be connected! Click the Hardware tab, and then click Device Manager. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. I reinstalled the driver etc. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. until some fix was offered. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. The mouse cursor showed the busy pointer when hovering over the desktop. I only can click the "(Console) - Connected" session. Search apps & features in the start menu and open it. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Is there a way i can do that please help. perfectly!Why didnt Look for the "+" SOS icon when you start the app and tap it. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Thanks. Whenever you plug in a mouse, it restarts the mouse drivers and this alone could resolve the issue. Renaming the file worked They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. 1=on, 0=off. The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Change), You are commenting using your Twitter account. For those dealing with an error message reading Unable to reach Splashtop servers or Unable to reach Splashtop relay servers, weve provided a step-by-step guide to help you solve this Splashtop not connecting issue. You need to hear this. Create a new remote connection to the Windows machine and start printing. RDP is NOT open to the Internet in general). Your remote access session is complete! Aside from the Splashtop black screen issues, this can be caused by other display issues like a blank or failed app window, or the Windows Start menu being too small on screen. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. or I've also had a blue remote screen, but can see the mouse moving. The "Active" named session should allow BOTH simultaneously.I have sent them proof that it worksa screen shot of a live RDP session on one monitor with Splashtop connected to it on another monitor, and both live. Its work when I change the guest os one. You were WRONG. At least that almost makes it possible to use the system. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. Close any/all other readers and browsers that might have open PDFs, Visit the Adobe Acrobat Readers official, Save the installer on the Windows machine, Click Finish once the installation is complete. Copyright 2023 Splashtop Inc. All rights reserved. We will need your help to reproduce the issue then collect logs. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. If so, change the cursor movement in Excel so it's set up properly. (LogOut/ In this article, we've seen how to get set up with Splashtop SOS. and should just immediately switch to the RDP terminal session. "Exchange isn't receiving emails" can you use kerio to see if that receives email? This has been bugging me since recent windows update. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? 2) Select your language preferences, and click Next. The office display fills the monitor, so users wont see anything from the home computer/laptop. Click here for a blog post on remote accessing and controlling Android devices with SOS. I hope this works Ill know in a few hours/days. If we see the screen flickering after sign-in there are two possible causes - apps causing Explorer to crash, or display driver issues. Clicking represents a touch. I added a "LocalAdmin" -- but didn't set the type to admin. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Haha, you get the award for the most enthusiastic reply posted on my blog. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Thanks Gregg. done in the video is exactly as described. Sometimes an error message will appear, and sometimes it won't. Change), You are commenting using your Facebook account. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Solution 1. This means the IT department or company managers also have the same sort of computer access they have at a physical office. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. Chief Technology Officer at OnePlace Solutions. Click " Apply " and then " OK ." Ive tried every driver, policy changes, and display setting changes. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. I added a "LocalAdmin" -- but didn't set the type to admin. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. Expand the virtual display to a full screen mode. After they install and run the app, the experience is the same. This is indeed helpful, thank you so much. On the initial screen (note the remote PC screen in the background), you will see an overlay that explains some of the finger gestures you can use to navigate the computer screen in place of using a mouse. They were telling me it couldn't be done at first. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. Let the device recharge and then turn the device back on again. Before doing anything, make sure the issue isn't a temporary one. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Reinstall Google Chrome. Office 365, SharePoint, Azure, OnePlace Solutions & Life's Other Little Wonders. Click or a mouse, which will open up to visit the house, but if i can On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Logitech options find the ipad with your. Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. When you are done, you can close the window to end the session or the remote user can click the Disconnect button on the access app to end the session. If I choose Console, the user gets kicked out as expected. Please note: You can switch the setting back to extend these displays upon returning to the office. Sometimes it happens to me when I have a second monitor plugged in and doing that usually fixes it. Step 3. I see that type of response, but I don't reply to them because they are not in my post thread. You said it because you failed to properly read and comprehend the issue at hand and that the requested test steps had nothing to do with ANYTHING other than the specific software and specific situation outlined in my original post.---------Finally, the fact that Splashtop themselves, minus my support techs, knew about the problem PROVES ONCE AGAIN that my points have all been correct and that "Cant you just use VNC or something similar?" By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Splashtop is a remote access tool that enables remote workers to access and control their office computers. ", which is completely unrelated to Splashtop's issue. New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. Oh my gawd, Id have your babies if it were biologically possible!!!! Follow the prompts to update the driver if prompted. Thanks for bringing this to our attention. By continuing to use this site, you agree to our cookie policy. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? Reinstall Google Chrome and try again. (LogOut/ If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. This is indicated by the icon at the center of the toolbar, as shown below. You should try it some time! This will automatically shut off the device. Shame on me for thinking that an actual Splashtop user could test what I asked!----------------Regarding your "after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you" comment, you seem to have missed the point of why I posted here in the first place. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Simply locate the device you need from the list, and click the Connect button beside the device's name. Users can even execute this via a remote session while connected with Splashtop. The Best Apps to Control Windows PC with Android and iPhone [contentsdisabled] You can view the screen, open files and work with applications on your phones gadgets normally (although maybe not as quickly) as if you were right in front of that computer. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. I will work with our team actively to help resolve if the issue persists. Share this: Twitter Facebook LinkedIn More Loading. Is there a way i can do that please help. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. You will see a screen that looks like this where you enter the users 9-digit code. Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. Testing VNC or something similar, even SOS, would be have been irrelevant. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. And what are the pros and cons vs cloud based. The first thing to check is whether the computer and the operating system is not responding as well. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. I'm a freelance writer specializing in technical communication. I'm excited to be here, and hope to be able to contribute. Reconnect the mouse. Hi Team, It usually happens when I go back to the RDP session from my local computer. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. I have posted useless answers to others' thread before when I misinterpreted their issues. In Word this was particularly annoying when trying to type and manipulate text. Simply close the app, and it should work upon opening it again. It could not be the computer hardware or any other software problem because the choice to connect to the active RDP session DID NOTHING when clicked in spite of it showing in their software. Disabling the Realtek HD Audio Manager is known to fix both mouse freezing and disappearing cursor issues. Any help welcome please before we get onto Splashtop support? This topic has been locked by an administrator and is no longer open for commenting. Keep your computer ON and make a successful connection, then shut down your computer (power off). The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. THANK YOU for sharing. If the display remains blurry/fuzzy, try restarting the remote session. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Any way to make it not dissappear. Our team reviewed the video. My i.t dept had no idea how to fix this. Remember that each SOS license allows 1 technician at a time to use SOS. The Addon "3dxInventor" is NOT installed. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Right-click on entry for the mouse you're troubleshooting. "My response frustrated you because you were under the cosh" is incorrect. In the sample illustration below, it is shown as enabled. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? Select Google Chrome and click Uninstall. This topic has been locked by an administrator and is no longer open for commenting. No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Next streamer update will fix these win7 corner cases, targeting end of June (in 2 weeks). It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. It's possible to use Splashtop and RDP together, but as you connect with Splashtop, you should Not log to the windows login of the Console and should just immediately switch to the RDP terminal session. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. 1. Thanks Gregg. Brilliant! In the lower right corner of your screen are controls to open the toolbar and access the on-screen keyboard. If you have five licenses then any five people from your list of technicians can use SOS concurrently. USEFUL. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Im using Windows 11. So, can any other Splashtop users verify that this scenario works? It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. I had to remove the machine from the domain Before doing that . 4. I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer.